How do we solve this problem?
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Brand new Sta-Rite SR333NA Max-E-Therm Heater, turns on tries to ignite 3 consecutive attempts then shuts down, has never run.

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Richard's picture
Tech, Pentair
Two things to check for, if
Richard's picture
Tech, Pentair
Posted

Two things to check for, if the heater is supplied with 115 volts, you will need to check if the conversion plug for 115 was installed as the unit comes from the factory with the 230 volt plug installed.

Make sure your gas pressure (water column) is within 4"-14" static pressure and when the gas valve opens, you have no more than a 2" drop from your static pressure, if both check out ok, please contact us at 1-800-831-7133.

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