New Protocol Adapter, No Circuits Showing Up
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Last post
Posted

I received a replacement protocol adapter yesterday, installed it, and ran the brick update--no problem. However, when I went into the ScreenLogic configuration, step 2, none of the circuits showed up in the list. My i5 board appears to be fine and the schedule continues to run, but I can't adjust the schedule or control the water features or cleaner on demand from ScreenLogic.

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Richard's picture
Tech, Pentair
We would need to see what
Richard's picture
Tech, Pentair
Posted

We would need to see what could be taking place with your system at this time in order to troubleshoot the issue we may need to do a remote session with you while you are at your computer that is connected to the same network your adapter is on? please contact us at 1-800-831-7133 for further assistance.

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So far, I've been on the
Posted

Thank you, Tony!

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Tony, any updates on this?
Posted

Tony, any updates on this? Please let me know. Thanks!

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Hi Again! This problem has
Posted

Hi Again! This problem has yet to be resolved. I've called and asked on the forums, but can't seem to get an answer. I have a new protocol adapter. The card serial numbers match on the transmitter and receiver. My pump continues to run on program, but I have ZERO access to the programs through ScreenLogic. I was told by tech support this would be resolved but had to go to a higher level of support. It's been two months. Can I get an update please?

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PLEASE!!! I've reinstalled
Posted

PLEASE!!! I've reinstalled the brick update and the app. I've checked the wiring and black, red, yellow, and green are connected at the box, at the antenna, at the interface, and at the protocol adapter. I've power cycled. STILL the circuits don't load and I am not able to control my programs or even turn light on without going directly to the box and going into service mode. The programs still run automatically--low volume sweeping from 6-10pm and high volume from 6-8am, but I can't turn on the cleaner unless I go to service mode. Please help me? I have a lot of time and money invested in this system and it seems like Pentair is ignoring this problem. I have a new protocol adapter and everything is up to date. What should I do?

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Cameron's picture
Tech, Pentair
Hi Greg, Unfortunately we can
Cameron's picture
Tech, Pentair
Posted

Hi Greg, Unfortunately we can’t give you a definitive answer until a technician has the opportunity to troubleshoot with you. We need you to call into technical support since I cannot have you post your login information on here for the public to see. You will need to be onsite with the equipment, it's likely that one of our technicians will need to remote into your computer for troubleshooting. If you’ve already called in, please reply with your case number and we can take a look at the notes from when we last spoke to you.

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