Screenlogic failure to connect.
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Last post
Posted

I have a Screenlogic interface that worked until about 3 weeks ago. This is the second set of transmitters that I have had - the first one developed a problem in the transmitter board outside the house, but now it looks like it might be the Interface protocol adaptor.

When I try to connect, I get the following dialogue:

Discovery Service: 166.78.45.67:500
Connecting to Discovery Service…
Connected.
Sending GATEWAY remote connection request…
Remote connection authorized.
Found system at :65535.
Connecting to System at :65535
Direct connection failed.
ERROR: Cannot connect. Address invalid

I can see that there is data going to and from the Wireless link, but nothing seems to be coming out of the Protocol adaptor. There seems to be activity going thru the router, and the router seems to be talking to "something", but other network devices do not seem to be able to see it on the network. I have tried this with two laptops, one android phone, and two separate routers, so I don't think it is a problem with the network.

Does anyone have any suggestions? I think the unit is still in warranty - since December 2014.

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Richard's picture
Tech, Pentair
In order to troubleshoot this
Richard's picture
Tech, Pentair
Posted

In order to troubleshoot this issue, please contact us at 1-800-831-7133 when you are at your computer on a local connection to determine what can be preventing from connecting.

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Hi, I've been getting the
Posted

Hi, I've been getting the same problem as mr. Ralph Caruso . that would be the second time it's impossible to communicate with the protocol adapter. the first time we had to change the box and it worked fine until we re-opened the pool 2 weeks ago and we've been unable to make this work again. We get the invalid adress error message wether we try to open screen logic or make an update. Please don't tell me to call your troubleshooting number for I have been trying to do just that for the past couple of days and never managed to talk to anybody, I've been put on hold for up to one hour before I lose patience and hang up. And of course our pool vendor telle us that this is not normal but isn't doing anything to help, it's as if they don't know how to make this work at all.

I cannot connect through the relay server either.

thanks

Martin.

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Ralph,
Posted

Ralph,
What was the resolution to this problem. I have the exact same problem.

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Sean,
Posted

Sean,

I am waiting for a new protocol adaptor to arrive. It is under warranty and the Pentair tech seems to think that it is the adaptor. I will post info about it when it arrives.

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Beth Morrill's picture
mod, Pentair
Ralph—Thanks for following up
Beth Morrill's picture
mod, Pentair
Posted

Ralph—Thanks for following up. If there is anything we may do to help you after your new adapter arrives, please let us know. 

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Beth Morrill's picture
mod, Pentair
Sean—Have you made contact
Beth Morrill's picture
mod, Pentair
Posted

Sean—Have you made contact with our tech team regarding your adapter question? If not, please private message or email your telephone number and email address to me. My email address is Beth.Morrill@Pentair.com. A member of our Tech Team will be happy to contact you to help.  Thanks for reaching out to us on Poolfyi!

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I received the replacement
Posted

I received the replacement protocol adaptor yesterday and installed it, and it works fine. Now I just have to figure out how to use it to re-configure my system. It seems that the heater/spa control settings were messed up when the Interface Wireless Link was replaced, and the new protocol adaptor seems to think that I have an intellichem controller, when I have only an Intellichlor chlorine generator. Pentair documentation seems to be quite complete, but I don't quite understand the jargon yet.

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Beth Morrill's picture
mod, Pentair
Thanks for letting me know
Beth Morrill's picture
mod, Pentair
Posted

Thanks for letting me know that you received the replacement. A member of the Tech Team would be happy to walk you through the set-up. Would you like someone to contact you to help? 

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Beth Morrill's picture
mod, Pentair
Good Evening!
Beth Morrill's picture
mod, Pentair
Posted

Good Evening!

Thank you to everyone for your patience while our team worked on a fix. We just released the new version of ScreenLogic, which is compatible with El Capitan. The user interface and features remain the same as the previous version. The new version is on our ScreenLogic downloads page: http://www.pentairpool.com/support/screenlogic2-update.html.

If you need technical assistance, please send your contact information to me via private message on Poolfyi or email (Beth.Morrill@Pentair.com).  We are sorry for the inconvenience you experienced. Thanks very much for your patience!

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Hi Beth, et al. - I was
Posted

Hi Beth, et al. - I was researching the problem I am facing with my ScreenLogic2 and came across this post. Based on the description of the failure on this post, it seems very similar to mine.
When I attempt to connect to the remote system using ScreenLogic Connect, I enter in the System Name manually (since it does not appear in the Local Systems box) ensuring that I type out the System Name with the correct case, punctuation and special characters and attempt to connect to the system. I get the following:

Discovery Service: 166.78.45.67:500
Connecting to Discovery Service...
Connected.
Sending GATEWAY remote connection request...
Remote connection authorized.
Found system at :65535...
Connecting to System at :655535...
Direct connection failed.
ERROR: Cannot connect. Address invalid

I downloaded and attempted to update the firmware however, since the update tool cannot detect the PA, I cannot update the firmware.

I noticed a reset button on the side of the PA though I didn't see any documentation as to what to do with this (e.g. hold the button down for 15 seconds to factory reset the adapter, etc...) if anything can be done here. Is there an easy way to determine if the PA has failed and needs to be replaced?

I have confirmed that the PA is connected into an Ethernet Switchport that is on the same local subnet as the PC I am using to attempt to connect to the PA. I also used a packet sniffer to confirm that packets were being sent to the PA but nothing is coming from it into the switchport.

Many thanks for your time and any help you can offer.

-Andrew

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same thing for me, try to
Posted

same thing for me, try to update protocol adaptor then cannot see system anymore. if you have the solution please reply

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