Trouble finding protocol adaptor with a Google wifi router.
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Posted

I replaced my Apple Router with a Google wifi router. Everything worked fine for years with the Apple Router, not with the Google router. The protocol adapter is connected via Ethernet to the base router, but the system cannot find the adaptor. All other 13 devices connected via wifi to the Google router work fine, including wifi thermostats, etc. I also tested another device to the lan port on the google wifi router and it worked fine. So it’s not the Ethernet port or cable at fault. I hooked the adaptor back up to the Apple router and it works fine there. I downloaded and installed latest firmware for protocol adapter and again all works fine on Apple router. But connecting protocol adapter back to Google router yielded no results. So for now I’m running two LAN networks, using the Apple router strictly for ScreenLogic.
I need to find a solution as this does not allow WAN use of ScreenLogic. My local pool service provider said the local Pentair salesman said Screenlogiv does not work well with mess networks. Why not? All my other devices do. Furthermore the adaptor is hardwired to the router, so wifi is not an issue.- as they try to tell me.

Does anyone have any solutions?

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Richard's picture
Tech, Pentair
In order to troubleshoot the
Richard's picture
Tech, Pentair
Posted

In order to troubleshoot the issue, you will need to contact Pentair at 1-800-831-7133 for further assistance.

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Mark,
Posted

Mark,
Were you able to resolve this? I just moved to Google Wifi and I am experiencing the same problem.

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Mark,
Posted

Mark,
Were you able to resolve this? I just moved to Google Wifi and I am experiencing the same problem.

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I was able to get mine fixed
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I was able to get mine fixed with PentAir support. The Protocol adapter was not picking up a new DHCP address. This is poor firmware on the device for sure. It should not have a problem with this. (old replaced Asus router DHCP range was 192.168.1.x - Google Wifi range is 192.168.86.x by default) You could force the Google routers range to 192.168.1.x (or whatever range you were using) and it should work.
Using a laptop to put myself on a 192.168.1.x address, the PentAir Tech was able to control (via Logmein on my laptop) the adapter to force it to accept a new DHCP.
I think if you preemptively changed the address on the adapter before you made a network change you would be okay.
Flakey firmware in my opinion.

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Pentair tech support fixed
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Pentair tech support fixed mine also. It took a call to the tech support number above to do the job. In two previous contacts with Pentair I was told the equipment would not work with "mesh" routers like Google Wifi. That made no sense, because the Protocol adapter is connected to the router via ethernet, not wifi. It only took to a few minutes for the right tech support to fix the adapter, just as you described. It would be nice if they posted this information on their website.

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