iPhone ScreenLogic Widget - stopped displaying info
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Posted

I've used the ScreenLogic Widget panel on the iPhone for nearly a year without incident. But starting yesterday (Sept 30), the Widget intermittently stopped displaying key parts of the information: Pool/Spa temperatures, status and heater mode. It displays just three lines and shows the air temperature at 10,000F:
PooliD / Air Temp
pH / Orp
Water Balance / Salt

The iOS ScreenLogic Connect app itself connects remotely and continues to display everything correctly.

iPhone8 iOS v 12.4.1 (apple support page shows a new update was released 9/30 - 13.1.2 - not installed)
ScreenLogic v 5.2 build 736

Does Pentair have any explanation for this? Were any changes made over the weekend? I re-booted but it didn't fix it. I can send screenshots via email if needed.
Thanks.

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Richard's picture
Tech, Pentair
You maybe having an issue
Richard's picture
Tech, Pentair
Posted

You maybe having an issue with communication to the outdoor panel, which is the reason for you seeing this on your app. No changes have not recently been made on our end, for further support on the issue you are experiencing, I will recommend for you to speak to on of our technical support representatives at 1-800-831-7133.

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