Mobiletouch 2 remote will not connect
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I have two Mobiletouch 2 wireless remote controls. One is working. The other one will not connect at all keep producing failed to connect errors. As far as the first one does work I assume the wireless transceiver is ok.
I should mention also that everything else works so I will exclude problems with the main panel.
The problem seems to be within Mobiletouch unit itself. I tried going to the advanced settings —>> service personnel screen and tried to change the communication channel number from the provided range 17 to 45. Tried different numbers no luck.
Also opened the transceiver. There is wireless light there that goes on when I operate my working unit. It never goes on with the second problematic unit.
Please help.

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Richard's picture
Tech, Pentair
Due to the nature of the
Richard's picture
Tech, Pentair
Posted

Due to the nature of the issue you are experiencing, please contact out Pentair technical support department at 1-800-831-7133 to better assist you.

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